Frequently asked questions
Can I place my order online?
Of course, you can. Following are the ways you can place your order:
1. Online
2. On the phone
3. On chat
4. Via email
What does production time mean?
Production time refers to the period it takes to make your patches order in our production facility. The time is based on business days, Monday through Friday, excluding holidays.
Where do I send my artwork?
What image file types can I upload?
We highly recommend you send a vector-based file in EPS, AI or PDF format. If you have a raster-based image such as PSD, PNG or JPG, please send it in the actual size it will be imprinted on your patches. We suggest you send the highest resolution file you have available. The highest resolution files work best
What is the difference between 50%, 75%, and 100% embroidery levels?
- The size and design of your patch determine the patch’s embroidery percentage.
- 50% embroidered patch is good for simple, text-only designs wherein at least half of the twill backing is visible.
- 75% embroidered patch allows larger, more intricate artwork, and covers more of the twill.
- 100% embroidered patch is ideal for intricate designs and logos wherein the twill is entirely invisible. This also offers the most detail possible on a patch.
Will I see a proof before my order goes into production?
Yes! Unless it is an exact reorder, you always see an e-proof of your item which must be approved by you before we proceed!
Is someone available to help me with my order?
Of course! You can Live Chat with one of our employees or call Customer Service at (877)-207-7296 or phone us at (346) 421-5009 to obtain help with your order.